Here’s a book by Doug Stone that might help…
http://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/0143118447/
In fact, it might help — whether your are meeting with underperforming worker, disagreeing with a spouse, or negotiating with a government worker. Learn how to decipher the underlying structure of every difficult conversation, Start a conversation without defensiveness, listen for the meaning of what is not said, stay balanced in the face of attacks and accusations, and move from emotion to productive problem solving.
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